At Atlas Revive Motor Ltd, we are committed to providing a high standard of customer service. If you are unhappy with any aspect of the service provided directly by Atlas Revive Motor Ltd, please contact us so that we can review your concerns and work with you to resolve the matter.

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How to Raise a Complaint

If you have a concern or issue relating to a service provided directly by Atlas Revive Motor Ltd, please contact the Head of Business (Brand Manager) at the location you are dealing with. We will always aim to resolve concerns as quickly and fairly as possible.

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Alternatively, you can email us directly at:

info@atlasrevivemotor.co.uk

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When contacting us, please include, where relevant:

• Your full name and contact details

• Vehicle make and model

• Vehicle registration number

• A clear description of your concern

• Relevant dates, times and location

• What outcome you are seeking

• Any supporting documents, such as emails, receipts or photographs
   

Our Commitment to You

We take customer concerns seriously. We will review the information you provide, investigate the matter where appropriate and aim to provide you with a clear and fair response as promptly as reasonably possible.

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Finance and Regulated Activities

Atlas Revive Motor Ltd is not currently authorised by the Financial Conduct Authority and does not independently undertake regulated consumer credit activities.

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Any regulated consumer credit activities, including finance applications and credit broking activities, are undertaken by West Motor Company (Bromley) Ltd under its FCA authorisation.

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If your complaint relates to a finance agreement, finance application or another regulated consumer credit activity, the complaint should be directed to the relevant authorised firm responsible for that activity. We can provide the appropriate contact details if required.

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This complaints procedure relates only to services provided directly by Atlas Revive Motor Ltd.

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