At Atlas Revive Motor, we are committed to providing exceptional service. However, we recognise that occasionally misunderstandings or mistakes can happen. When they do, we want to resolve them quickly, fairly, and professionally.

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How to Raise a Complaint

If you have a concern or issue, please contact the Head of Business (Brand Manager) at the location you're dealing with. Most issues can be resolved at this stage.

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Alternatively, you can email us directly at:
info@atlasrevivemotor.co.uk

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When contacting us, please include the following:

• Your full name and contact details

• Vehicle make and model

• Vehicle registration number

• A clear description of your concern

• Relevant dates, times, and location

• What outcome you are seeking

• Any supporting documents (emails, receipts, photos, etc.)
   

Our Commitment to You

We take all complaints seriously and aim to:

• Investigate your complaint thoroughly

• Respond with a fair and clear explanation

• Resolve the issue promptly whenever possible
   

What You Can Expect

If your complaint relates to a finance or insurance product, and we are able to resolve it within 3 business days, we’ll send you a Summary Resolution Letter.
 

If more time is required, we will:

• Acknowledge your complaint in writing within 5 working days

• Provide contact details of the person handling your case

• Keep you updated on progress

• Within 8 weeks, issue either:

  • A final written response, or

  • An explanation as to why we need more time and when you can expect a final outcome
     

Alternative Dispute Resolution (Non-Financial Complaints)

Atlas Revive Motor is committed to the Motor Industry Code of Practice for Vehicle Sales and Service & Repair, overseen by The Motor Ombudsman. If you are not satisfied with our response, and your complaint does not involve finance or insurance, you may contact them for free independent advice and Alternative Dispute Resolution (ADR).
 

The Motor Ombudsman
71 Great Peter Street, London SW1P 2BN
 0345 241 3008 (Option 1)
consumer@tmo-uk.org
www.themotorombudsman.org
 

Financial Complaints

If your complaint relates to a finance or insurance product and you're not satisfied with our final response, or if you haven’t received one within 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS).
 

You are entitled if you are:

• A private individual

• A business with fewer than 50 employees and a turnover under £6.5 million

• A charity with an income under £1 million

• A trustee with assets under £5 million
   

Financial Ombudsman Service
Exchange Tower, London E14 9SR
 0800 023 4567
 complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk